A specialty office products retailer is mobilizing fulfillment across the enterprise.
Office Depot Inc. is migrating its consumer-grade mobile devices used in-store, distribution center and delivery operations to 10,000 Android-based Zebra TC51 touch computers. The TC51 devices are equipped with Zebra’s Workforce Connect Push to Talk (PTT) voice solution and RS507X ring imagers.
Leveraging the new mobile computers, associates can now pick inventory and fulfill buy-online, pick-up in-store (BOPIS) and ship-from-store orders more accurately. Office Depot has cut in-store processing and shelving inventory time, allowing associates to spend more time engaging with customers.
On the back end, by standardizing on the TC51 touch computer, Office Depot has eliminated the need for separate picking devices and two-way radios. RS507X ring imagers give order pickers hands-free omnidirectional 1D and 2D barcode scanning capabilities without the need to align barcodes and the device, further boosting operational efficiency. Workforce Connect PTT Voice has improved collaboration among managers and front-line associates with its one-to-one and group communications capability, within a facility and between multiple facilities.
Office Depot is also using Zebra’s TC56 touch computer for its fleet management and proof-of-delivery (POD) applications for real-time tracking and visibility into order delivery status and signature capture, helping drivers safely minimize delivery times.
In addition, Office Depot selected Zebra OneCare support for extended technical support and access to software updates beyond the product warranty and expert technical support, and Zebra’s LifeGuard for Android security updates.
“Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience,” said John Gannfors, chief merchandising and supply chain officer for Office Depot.
Office Depot operates a fully integrated B2B distribution platform of approximately 1,300 stores, online presence, and sales professionals and technicians.
