The inaugural Spend Matters SolutionMap Customer Insights report features reviews from SAP Ariba’s customers.
We are taking a deeper look into our SolutionMap database, which ranks providers in the marketplace according to their capabilities and their customers’ reviews of the companies. SolutionMap has more than 900 customer reviews, and we’d like to share that insight for a few providers, beginning with SAP Ariba. (Read a sample report, like the image below, here.)
Spend Matters collects approximately 20 quantitative data points as part of the survey process with each customer, and we solicit qualitative comments as well. We also reserve the right to reach out to those practitioners to both validate the solution and enhance our understanding of what makes the solutions truly valuable (or not).
Today, we are pleased to launch the SolutionMap Customer Insights, which will be a component of our SolutionMap Insider membership. In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings to what degree the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths. (The users’ names and companies are kept anonymous.)
Here are a few other items to keep in mind:
- We will publish a single Customer Insights report for each vendor covered (not by each technology category) and will update reports annually.
- There are TWO versions of the Customer Insights report:
- The first report is available to all SolutionMap Insider subscribers, including vendors and consultants. This report focuses on the relative strengths of the provider, as described by customers. It helps facilitate a “race to the top” by providing benchmarking comparisons that show the results and hallmarks of customer success.
- The second report, which is only available only upon specific request (and NDA) to practitioners engaged in a specific vendor evaluation process, contains both strengths and weaknesses as noted by customers. We are restricting access to this report because we want to ensure the weaknesses are not used by vendors “against” competitors in the sales process.
In the coming weeks, we will be publishing SolutionMap Customer Insights reports on Basware, Coupa, Ivalua, Jaggaer and others.
To read the first report, click here: SAP Ariba customer reviews.
Not a SolutionMap Insider member yet? Access a sample Customer Insights report and learn more about membership now.
